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Symptom Action
Mouse is inoperable on If the mouse is inoperable on a channel, try the mouse
one computer channel reset command <MR> or <MW> with that computer
selected. (For instructions on command mode, see
“Basic Operations”.)
Verify that the cables from the computer to the APC
KVM Switch are connected properly.
Make sure that you have keyboard/mouse privileges
for that channel.
Verify that the mouse driver and application are
configured properly for mouse support.
Verify that the computer works properly with a mouse
connected directly to it. If the problem persists, contact
Technical Support.
Mouse is inoperable on all Verify that the mouse is plugged into the correct PS/2
computer channels port on the back of the APC KVM Switch.
Verify that the mouse is PS/2 style and a supported
brand. (See the “Product Overview” chapter for more
information.)
Try the mouse reset command <MR> or try the “Reset
standard mouse/keyboard” command from the OSD
Command Menu for computers using PS/2 mice. Use
<MW> or “Reset wheel mouse” for computers using
the Microsoft IntelliMouse. (For instructions on
command mode, see the “Basic Operations” chapter.)
Verify that the mouse works when connected directly
to a computer.
Cycle power to the switch. (You do not have to power
down your computers for this.) If the mouse remains
inoperable, power down all attached computers, cycle
power on the switch, then repower the computers. If
the problem persists, contact
Technical Support.
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