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TROUBLESHOOTING 13 - 10
NC9100h_FM6.0
“Get More Info” option in Windows
®
2000 not working
“Go to Printer’s Web site” in Windows
®
XP not working
If you are using a URL of:
http://ip_address:631 or http://ip_address:631/ipp,
the Get More Info option in Windows
®
2000 or the Go to Printer’s
Web site option in Windows
®
XP will not function. If you wish to use
the Get More Info or the Go to Printer’s Web site option use the
following URL:
http://ip_address
This will then force Windows
®
2000/XP to use Port 80 to
communicate with the Brother Print/Fax server.
Windows
®
95/98/Me clients not able to get the driver from a
Windows
®
2000/XP system.
You must be using version 4.0 or later of Internet Explorer and the
Microsoft Internet Print Services software must be installed on
your client computers.
Novell NetWare Troubleshooting
If you cannot print from NetWare and you have checked the
hardware and network as described in the previous steps, first verify
that the Brother Print/Fax server is attached to the server queue by
going to PCONSOLE, selecting PRINT QUEUE INFORMATION,
and then CURRENTLY ATTACHED SERVERS. If the Print server
does not appear in the list of attached servers, then check the
following:
■ Turning off the machine and then on again to force to
rescan the Netware queue.
■ Deleting and recreating the Print server and creating a new
print queue in order to eliminate the possibility of setup
errors.
It is always a good idea to try followings in order to eliminate
the possibility of setup errors.