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vii Confidential
CHAPTER 9 ERROR INDICATION AND TROUBLESHOOTING
9.1 ERROR INDICATION ................................................................................................9-1
9.1.1 Equipment Errors .................................................................................................9-1
[ 1 ] Error messages appearing on the LCD .......................................................9-1
[ 2 ] Error codes shown in the "MACHINE ERROR X
X" messages...................9-5
9.1.2 Communications Errors......................................................................................9-11
9.2 TROUBLESHOOTING ............................................................................................9-15
9.2.1 Introduction.........................................................................................................9-15
9.2.2 Precautions ........................................................................................................9-15
9.2.3 Checking Prior to Troubleshooting.....................................................................9-15
9.2.4 Troubleshooting Based on Problem Type..........................................................9-16
[ 1 ] Paper feeding problems.............................................................................9-16
[ 2 ] Software setting problems .........................................................................9-18
[ 3 ] Malfunction.................................................................................................9-21
[ 4 ] Image defects ............................................................................................9-27
[ 5 ] Incorrect printout ........................................................................................9-48
[ 6 ] Network problem........................................................................................9-50
[ 7 ] Troubleshooting of the control panel..........................................................9-54
[ 8 ] Troubleshooting of fax functions................................................................9-56
APPENDIX 1 SERIAL NUMBERING SYSTEM
APPENDIX 2 FIRMWARE INSTALLATION
A2.1 INSTALLING THE UPDATE DATA TO THE MACHINE..................................App. 2-1
A2.2 SETTING ID CODES TO MACHINES..............................................................App. 2-9
APPENDIX 3 CUSTOMIZING CODES ACCORDING TO SHIPPING DESTINATION
APPENDIX 4 FIRMWARE SWITCHES (WSW)
APPENDIX 5 WIRING DIAGRAM