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Troubleshooting and Routine Maintenance
109
B
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 35.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check that the telephone cord is
plugged into the telephone wall jack and the LINE jack of the machine. If there is
no ringing when you call your machine, ask your telephone company to check the
line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 35.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic(for VoIP). (See Telephone line interference
on page 112.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure that the Fax key is illuminated. (See Entering Fax mode
on page 28.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports
on page 63.)
Transmission Verification Report
says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:NG’ on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Fax Storage (see Turning off Remote Fax Options on page 58),
print fax messages in memory (see Printing a fax from the memory on page 39) or
cancel a Delayed Fax or Polling Job (see Checking and canceling waiting jobs
on page 33). If the problem continues, ask the telephone company to check your
telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
Telephone line interference on page 112.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 125.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 125.)
Telephone Line or Connections (continued)
Difficulty Suggestions