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Troubleshooting Checklist
2H23-50R/2H33-37R User’s Guide 4-7
4.3 TROUBLESHOOTING CHECKLIST
If the 2H23-50R is not working properly, refer to Table 4-4 for a checklist
of possible problems, causes, and recommended actions to resolve the
problem.
Table 4-4 Troubleshooting Checklist
Problem Possible Cause Recommended Action
All LEDs are OFF. Loss of power. Check for proper connection
of the power cable and its
access to a live outlet.
Installed improperly. Check the installation.
No Local
Management
Password screen.
Autobaud is enabled. Press ENTER (RETURN)
(may take up to four times).
Terminal setup is not
correct.
Refer to Chapter 5 for proper
setup procedures.
Improper console cable
used.
Refer to Appendix A for
proper console port pinouts.
Cannot contact the
2H23-50R from
in-band
management.
Using incorrect
Community Name.
Refer to Chapter 5
for Community Name setup.
The device does not
have an IP address
assigned.
Refer to Chapter 5 for IP
address assignment
procedure.
Port is disabled. Enable port.
No link to device. Check link to device.
Port(s) goes into
standby for no
apparent reason.
The device detected a
loop condition.
1.Review network design and
delete unnecessary loops.
2.Call the Cabletron Systems
Global Call Center if the
problem continues.
User parameters (IP
address, Device and
Module name, etc.)
were lost when the
2H23-50R power
was cycled or the
front panel RESET
button was pressed.
Mode switch (7), NVRAM
Reset, was changed
sometime before either
cycling power or
pressing the RESET
button causing the
user-entered parameters
to reset to factory default
settings.
1.Reenter the lost
parameters as necessary.
2.Call the Cabletron Systems
Global Call Center if the
problem continues.