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Getting Help
SEHI User’s Guide 1-3
1.3 GETTING HELP
If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact
Cabletron Systems Technical Support:
By phone (603) 332-9400
Monday – Friday; 8
A
.
M
. – 8
P
.
M
. Eastern Time
By CompuServe GO CTRON from any ! prompt
By Internet mail support@ctron.com
By FTP ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
Before calling Cabletron Systems Technical Support, have the following
information ready:
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The serial and revision numbers of all Cabletron Systems products in
the network
• The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
1.4 RELATED MANUALS
Use the Cabletron Systems
SEH-22FL Stackable Hub User’s Guide
to
supplement the procedures and other technical data provided in this
manual. The procedures contained in the
SEH-22FL Stackable Hub
User’s Guide
are referenced where appropriate, but not repeated in this
manual.
SEHI Book Page 3 Friday, April 19, 1996 10:46 AM