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Chapter 5 Troubleshooting 5-5
Cause Solution
Problem with the Check that the Windows 98, Windows 95, or Windows
CD ROM (continued) NT Explorer or the Windows 3.1 File Manager can
successfully read the CD.
If the CD is unreadable, call the Canon Customer Care
Center (see page 1-5).
Paper Does Not Feed From Sheet Feeder
Cause Solution
Paper is too thick Use recommended paper
Paper within the range of 17 to 24 lb (64 to 105 g/m
2
)
can be loaded in the sheet feeder. Thicker paper cannot
be used.
Sheet feeder Check sheet feeder capacity
overloaded Check that you do not exceed the sheet feeder capacity.
Paper will not feed correctly if you exceed the specified
number of sheets. (See page 3-7.)
Paper support not Attach the paper support
attached Always attach the paper support. If the paper support is
not attached, the media will not slide fully into the paper
feed slot and will not feed into the printer correctly.
Paper wrinkled or Check that you are using appropriate media
curled Paper that is folded, curled, or crumpled will not feed
into the printer correctly, and may also cause paper jams.
See page 5-12 for details on clearing a paper jam.
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Troubleshooting