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324Troubleshooting - Before you Call for Help
Narrowing down the problem
■Printer problem
If the printer will not operate, or if the POWER lamp flashes orange and
green alternately with beeps, contact a Canon service facility. Count the
number of flashes and beeps. (You may be asked for this information.)
■Hardware problem other than the printer
If the printer is operating normally and the settings in the application pro-
gram are also correct, there may be a problem with a printer cable or in the
computer system (e.g., memory, hard disk, interface). Contact your hard-
ware manufacturer.
■Application program problem
Problems that arise only when you use a particular application program are
probably caused by the application program. For details, consult your soft-
ware manufacturer.
The problem may also be solved by installing the latest version of the
printer driver.