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Installation Problems
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Troubleshooting
6
Problems During Local Installation
When you install the printer driver from CD-ROM, the printer is not automatically detected
even when it is turned on.
Cause 1 The USB cable has already been connected and the printer is turned on before
installing the printer driver.
Remedy Turn the printer off then turn it back on again.
Cause 2 The printer is turned off.
Remedy Turn the printer on.
Cause 3 The USB cable is not connected properly.
Remedy Make sure that the printer and computer are connected properly with the USB
cable.
Cause 4 An inappropriate USB cable is being used.
Remedy Use a USB cable that matches the USB interface on the printer. The USB
interface on this printer is USB 2.0 High-Speed (Windows 2000/XP/Server 2003
only), USB Full-Speed (USB 1.1 equivalent).
Cause 5 You cannot install from CD-ROM Setup.
Remedy Install using Plug and Play. (See "Installing with Plug and Play," on p. 3-10, p.
3-25 or p. 3-37)
Problems Installing a Shared Printer
You cannot find the print server to connect to.
Cause 1 The print server has not been started up.
Remedy Start up the print server.
Cause 2 The printer is not configured as a shared printer.
Remedy Configure the printer as a shared printer using the [Printer Properties] dialog
box on the print server.
Cause 3 You do not have permissions to access the print server or printer.
Remedy Ask your network administrator to change the user permissions.