Filter
Top Products
14 TalkSwitch User Guide
In the “Telephone company services” section:
Select any of the Telephone Company Services that you currently have for each
line. The following is an explanation of each service and the impact of selecting
each option with respect to how TalkSwitch handles calls. For definitions and
details on how to use these features with TalkSwitch, see Appendix B.
3-Way Calling/Conference:
TalkSwitch can work with either service to forward calls to Remote
Extensions or other external phone numbers while using the same
line (Same Line Connect). You can also use this service as an option
for bridging calls to external numbers when calling into TalkSwitch
from the outside. If you find that you are having difficulties with line
levels when forwarding calls to Remote Extensions or using Call
Bridge, you should use 3-way calling to forward calls as a solution.
Transfer and Clear (Centrex/Plexar transfer):
TalkSwitch can clear the line after forwarding a call to a Remote
Extension if your telephone line supports this feature. If you enable
this feature without actually having the service, callers will be
disconnected after the call is forwarded to the Remote Extension.
Call Waiting:
Check this box if you have Call Waiting service on the current line. It
is recommended that you remove this service from your line(s) since
there is no way for TalkSwitch to handle a second call on the same
line while it is handling the first call. You may want to instead
consider adding the Hunt/Rollover service to your lines.
Caller ID:
Check this box if the current line provides Caller ID information.
TalkSwitch will pass along the Caller ID information to selected
extensions. Also, TalkSwitch can use the time information provided by
Caller ID to update TalkSwitch’s internal clock. (see section 2.3.5.4).
Telephone Company Voicemail:
Check this box if you are subscribed to a Telephone Company
Voicemail service.
Hunt/Rollover/Busy Forwarding:
Check this box if the current line is associated with a Line Hunt or
Line Rollover service from the Telephone Company. In general, any
lines that belong to a Hunt/Rollover group should be configured to
handle calls the same way.
In the “Calibration” section:
After you have configured the lines, it is recommended that you calibrate the
lines. Completing this procedure optimizes your telephone line volume levels for
the Call Bridge and Call Forwarding (with Remote Extensions) features.