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452.0 Configuring TalkSwitch
2. No answer at ext. — routing options when this extension does not
answer after a specified number of rings.
Cascade options include forwarding calls to a Local Extension, Remote
Extension, Extension Ring Group, built in Voicemail, Announcement or Auto
Attendant, keep ringing or hang up. If you have cell phone voicemail or a
phone company message that answers after a specified number of rings, and
you want the calls redirected to TalkSwitch voicemail, please ensure you set
the number of rings for this extension to a number less than the cell phone
company voicemail or system prompt.
3. Answered at ext. — routing options when this extension ‘rejects’ a call.
With Remote Extensions you have the choice between two different Call
Screening methods, ‘play accept/reject prompt’ and ‘play caller’s name first’.
‘Stay connected’ is the default setting which means that as soon as the
remote phone number is dialed, the call is connected. Selecting ‘play
accept/reject prompt’ will prompt the Remote Extension when answered by
stating “This is call forward”. Selecting ‘play caller’s name first’ will prompt
callers to announce their name. When you answer the call at the extension,
it will announce the caller (by playing the recorded name). After hearing
either message, the Remote Extension can choose to accept the call by press-
ing or reroute the call to the Call Cascade options on this tab by either
hanging up or pressing . Routing options include forwarding calls to a
Local Extension, Remote Extension, Extension Ring Group, built in
Voicemail, Announcement, Auto Attendant or hang up.
If you select ‘stay connected’ you will notice that the Call Cascade options are
greyed out. TalkSwitch can only control forwarded calls when prompting is
enabled. Also, if you use one of the prompted methods for this Remote
Extension, have Music-on-hold enabled, and are not using 3-way calling to
forward calls to this Remote Extension, the Call Cascade will be seamless to
the caller as they will only hear music throughout the entire process of
trying to locate you.
If a call is forwarded to a Remote Extension from a Call Cascade sequence and has
either ‘play caller’s name first’ or ‘play accept/reject prompt’ enabled, the Remote
Extension will hear “This is Call Cascade...” instead of “This is Call Forward...”. This is
done so that you know when the call is rejected, it will send the caller to the next Call
Cascade option of the extension that forwarded the call and not follow the Remote
Extension’s ‘Answer at ext.’ Call Cascade options.