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CHAPTER
7-1
Cisco 10000 Series Router SIP and SPA Hardware Installation Guide
OL-13838-03
7
Troubleshooting the Installation
This chapter describes how to troubleshoot the installation of SIPs and SPAs on the Cisco 10000 series
router. This chapter contains the following sections:
• Troubleshooting, page 7-1
• Using debug Commands, page 7-2
• Packing a SPA for Shipment, page 7-3
• Packing a SIP for Shipment, page 7-3
Troubleshooting
This section describes troubleshooting the installation of the SIPs and SPAs. Possible problems,
observations and comments, and solutions are indicated for the following troubleshooting symptoms:
• SIP transitions repeatedly from on to off
• SIP is deactivated
• SPA is down and the line protocol is down
SIP Transitions Repeatedly From On to Off
Possible Problem Observations and Comments Solutions
SIP is booting; this is normal
operation
SIP FAIL LED is on Wait 30 seconds until the boot process completes and the
FAIL LED turns off.
SIP does not go beyond the
bootup stage
SIP FAIL LED stays on Follow the recommended action for the displayed error
message.
SIP has experienced a failure SIP FAIL LED remains on more
than 5 seconds, or is on during
normal operation
Follow the recommended action for the displayed error
message.
SIP FPGA is not up to date
The SIP FPGA update is not
supported. Only SPA update
is supported.
During SIP initialization, the
need to update the FPGA is
automatically detected
If the SIP is cycling because of an FPD problem, the most
likely cause is a FPD failure or that the FPD package file is
not present.
For more information about performing FPD upgrades,
refer to the “Upgrading Field-Programmable Devices”
chapter in the Cisco
10000 Series Router SIP and SPA
Software Configuration Guide.