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8-3
Cisco Service Control Engine 1000 2xGBE Quick Start Guide
OL-7822-06
Chapter 8 Troubleshoot Startup Problems
Identifying Startup Problems
Identifying Startup Problems
Startup problems are commonly due to the source power or to a poor cable connection.
This section contains a detailed description of the normal startup sequence and describes the steps to
take if the system does not perform that sequence as expected. LEDs indicate all system states in the
startup sequence. By checking the state of the LEDs, you can determine when and where the system
failed in the startup sequence. Use the following descriptions to isolate the problem to a subsystem, and
then proceed to the appropriate sections to try to resolve the problem.
When you start up the system by turning on the power supply switch, the following should occur:
• You should immediately hear the fans operating.
• When all LEDs come on to indicate that the system has booted successfully, the initial system
banner should be displayed on the console screen. If it is not displayed, see Connect the Local
Console, page 4-1 to verify that the terminal is set correctly and that it is properly connected to the
console port.
• If the banner is displayed, but the Status LED is flashing orange, indicating a warning state, check
the user log:
At the prompt, type:
more user log
• If any of the following warning messages appear, turn the SCE 1000 platform off and call technical
support.
–
"voltage problem"
–
"fans problem"
–
"abnormal raise in interior temperature"
• If the following warning message appears, delete unneeded files from the disk.
–
“insufficient disk space:”
CLI Commands for Troubleshooting
Use the following commands to provide information to help you troubleshoot installation of your SCE
1000 platform. Refer to Cisco Service Control Engine (SCE) Software Configuration Guide or the Cisco
Service Control Engine (SCE) CLI Command Reference for more information.
Note Remember that if the management interface is not operational, you should connect the SCE 1000
platform to a local console so that you can enter CLI commands for troubleshooting.
• Troubleshooting firmware package installation:
–
boot system <filename>— Specifies and verifies the package file to be installed. Error
messages or other output identify problems with the package file.
Following is a sample output from the boot systemcommand.
SCE 1000(config)#boot system ftp://vk:vk@10.1.1.230/downloads/SENum.pkg.pkg
Verifying package file SENum.pkg.pkg…
Package file verified OK.
• Troubleshooting the management subsystem: