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30 MetaFrame Presentation Server Reviewer’s Guide
Other Product Documentation
The documentation for MetaFrame Presentation Server includes online
documentation, known issues information, integrated on-screen assistance, and
application help.
• Online documentation is provided as Adobe Portable Document Format (PDF)
files. Online guides are provided that correspond to different features of
MetaFrame Presentation Server. For example, information about the Web
Interface is contained in the Web Interface Administrator’s Guide. Use the
Document Center to access the complete set of online guides.
• Be sure to read the Readme.htm file in the \Documentation directory of the
product CD before you install MetaFrame Presentation Server or when
troubleshooting. This file contains important information that includes last-
minute documentation updates and corrections.
• In many places in the MetaFrame Presentation Server user interface, integrated
on-screen assistance is available to help you complete tasks. For example, in the
Access Suite Console, you can position your mouse over a setting to display
help text that explains how to use that control.
• Online help is available in many components. You can access the online help
from the Help menu or Help button.
Getting Service and Support
Citrix offers a variety of self-service, Web-based technical support tools from its
Knowledge Center at http://support.citrix.com/. Knowledge Center features
include:
• A knowledge base containing thousands of technical solutions to support your
Citrix environment
• An online product documentation library
• Interactive support forums for every Citrix product
• Access to the latest hotfixes and service packs
• Security bulletins
• Online problem reporting and tracking (for customers with valid support
contracts)
Another source of support, Citrix Preferred Support Services, provides a range of
options that allows you to customize the level and type of support for your
organization’s Citrix products.