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Getting Started 5–3
Finding Help & Support
Preparing to Ship the Computer
If you have to ship the computer to Compaq for service, follow
these guidelines when preparing it for shipment:
■ Back up the hard drive.
■ Make sure the backup media are not exposed to electrical or
magnetic impulses.
■ Remove any diskette, CD, or DVD from the drive and store it
separately.
■ Insert a blank diskette (floppy) into the disk drive.
■ Turn off the computer and external devices. The hard drive
automatically locks when the computer is turned off.
■ Disconnect all power cords from the electrical outlet and then
from the computer and external devices.
■ Pack the computer and external devices in their original
packing boxes or in sufficient packing material to protect
them.
Solving Minor Problems
Before contacting a Compaq Support Specialist, keep in mind
that the information needed to correct the problem may be at your
fingertips. Try pressing the Internet Help G button on your
keyboard.
You may also find what you need in this troubleshooting section.
For each situation, the Symptom indicates the sign or warning
message for the type of problem you are having. The Problem
identifies one or more reasons why the symptom may have
occurred. The Solution describes what you should do to try to
solve the problem.
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Some of the symptoms listed for certain troubleshooting
problems will not apply to your computer. For problems relating
specifically to the monitor or printer, refer to the documentation
that came with that equipment.