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Getting Started 5–19
Finding Help & Support
“Illegal Operation has
Occurred” error message is
displayed.
Software being used is not
Microsoft-certified for your
version of Windows.
Verify that the software is
certified by Microsoft for your
version of Windows (see
program packaging for this
information).
Configuration files are
corrupt.
If possible, save all data,
close all programs, and
restart your computer. If the
error message returns, press
the Help G button on the
keyboard to access the
Compaq Help & Support
Center and select Undo
harmful or unintended
changes to your system.
Computer will not start. System files may have been
damaged.
Restore the system. See
“System Recovery” on
page 4–6 or refer to the
Warranty and Support
Guide.
Wrong memory modules
were used in the upgrade, or
memory modules were
installed in the wrong
location.
Reinstall the old memory to
return your computer to its
original state. Refer to
“Upgrading or Replacing
Memory” on page 6–11 for
instructions.
Hard drive is damaged. Refer to the Warranty and
Support Guide for details.
Computer appears locked up
and won’t turn off when the
power button is pressed.
Software control of the power
switch is not functional.
Press and hold the power
button for at least 4 seconds
until the computer turns off.
Power (Continued)
Symptom Problem Solution