Filter
Top Products
5–14 Getting Started
Finding Help & Support
Cannot automatically launch
Internet programs.
You must log in to your ISP
before some programs will
start.
Log in to your ISP and launch
the desired program.
Internet takes too long to
download Web sites.
Modem is not set up properly. Verify that the correct modem
speed and COM port are
selected:
1. Click Start, then click
Control Panel.
2. Click Printers and
Other Hardware.
3. Click Phone and
Modem Options.
4. Select the Modems tab,
then click the
Properties button.
5. Under Device status,
verify the modem is
working properly.
6. Under Device usage,
verify the modem is
enabled.
7. If there are further
problems, click the
Troubleshoot button
and follow the onscreen
instructions.
Internet Access (Continued)
Symptom Problem Solution