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5–16 Getting Started
Finding Help & Support
Mouse does not respond to
movement or is too slow.
Mouse connector is not
properly plugged into the
back of the computer.
Shut down your computer
using the keyboard
1. Press the Ctrl and Esc
keys at the same time to
display the Start menu.
2. Use the up or down
arrow key to select Turn
Off Computer, and
then press the Enter key.
3. Use the up or down
arrow key to select the
Turn Off option, and
then press the Enter key.
4. After the shutdown is
complete, plug the mouse
connector into the back
of your computer and
restart your computer.
Program in use has stopped
responding to commands.
Shut down your computer
using the keyboard, as
described above.
Mouse will move only
vertically or horizontally.
Mouse roller ball is dirty. Remove roller ball cover from
bottom of mouse and clean
with mouse cleaning kit
(available from most
computer stores).
Mouse needs repair. See the Warranty and
Support Guide for details.
Keyboard and Scroll Mouse (Continued)
Symptom Problem Solution