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Getting Started 5–15
Finding Help & Support
Keyboard and Scroll Mouse
Symptom Problem Solution
Keyboard commands and
typing are not recognized by
the computer.
Keyboard connector is not
properly connected.
1. On the Windows
desktop, click the Start
button.
2. Click Turn Off
Computer.
3. Select Turn Off.
4. After the shutdown is
complete, reconnect the
keyboard to the back of
your computer and
restart your computer.
Program in use has stopped
responding to commands.
Shut down your computer
using the mouse. If your
mouse cannot activate a
shutdown, refer to the
solution “Shut down your
computer using the
keyboard” on page 5–16.
Keyboard is damaged. Refer to the Warranty and
Support Guide for details.
Cursor will not move using
the arrow keys on the
keypad.
The Num Lock key may be
on.
Press the Num Lock key. The
Num Lock light should not be
on if you want to use the
arrow keys.