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Hitachi Lightning 9900™ User and Reference Guide 117
6.3 Calling the Hitachi Data Systems Support Center
If you need to call the Hitachi Data Systems Support Center, make sure to provide as much
information about the problem as possible, including:
The 9900 Remote Console configuration information saved on diskette using the FDCOPY
function (see the Hitachi Lightning 9900™ Remote Console User’s Guide),
The circumstances surrounding the error or failure,
The exact content of any error messages displayed on the host system(s),
The error code(s) displayed on the Remote Console PC, and
The remote service information messages (R-SIMs) logged on the Remote Console PC and
the reference codes and severity levels of the recent R-SIMs.
The worldwide Hitachi Data Systems Support Centers are:
Hitachi Data Systems North America/Latin America
San Diego, California, USA
1-800-348-4357
Hitachi Data Systems Europe
Buckinghamshire, United Kingdom
011-44-175-361-8000
Hitachi Data Systems Asia Pacific
North Ryde, Australia
011-61-2-9325-3300