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Users Guide 8–5
If you require warranty support or technical assistance, you can
open a service request online by clicking Open an online service
event with a Compaq Support Specialist.
When you are prompted to fill out the e-mail form, ensure that
you include the following information before submitting the
form:
■
Product name and model
■
Serial number
■
Date of purchase
■
Brief description of the problem
■
Your e-mail address
Your online service request will be handled using e-mail between
you and your assigned Compaq support specialist.
S
Did you know...
If your notebook is unable to connect to the
Internet for online technical support, you can contact Compaq by
telephone. See your Warranty Statement for details.
Helpful Hints
If you encounter minor problems with your notebook, display, or
software, see the following list of general suggestions before
taking further action:
■
Ensure that your notebook is plugged into the AC adapter and
that the adapter is plugged into a working electrical outlet.
■
Ensure that your notebook is turned on and the Power ª light
or icon is lit.
■
Adjust the brightness and contrast controls of the display.
■
Remove any floppy disks from the floppy drive before
turning on your notebook.