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Compaq S
4
100 Owner’s Guide
63
Contacting Technical Support
Compaq scanners are designed to be reliable, easy-to-install, and
easy-to-use. If you encounter any problems while installing your
scanner:
• Check out the Compaq Web site at :
• E-mail Compaq with your technical support question at: www.compaq.com
• Call Compaq automated interactive support 24-hours a day at
800-OK COMPAQ.
Before calling, please be sure to have the following information
ready:
• The scanner model and serial number
• The version number of the scanner driver (located on the front
of the CD)
• The computer model you are using
• The application software packages that you are using
• Error codes or messages seen
• A description of what you were doing at the time of the
malfunction so that the problem can be recreated
• Other observations that may aid the technician in identifying
the problem and solution
When you call, please be in front of your computer. You will need
to have your scanner and computer turned on. Try to have as much
information about your problem as possible. This information
allows the technician to more effectively troubleshoot your problem.