Filter
Top Products
3: BladeManager Web Access
3-10 AlterPath BladeManager Manual
>> Viewing Alarm or Console Logs
You can view the console log for a particular alarm or ticket from the Alarm
List form. To view the console log, follow the step below:
1. From the Alarm List form, under the Console Log column heading, select
the corresponding view link for the console log you wish to view.
The system displays the Logs form:
>> Assigning a Ticket to a User
To assign or re-assign a ticket to a user, follow these steps:
1. From the Alarm List form, select an alarm or ticket to open the Alarm
Detail or Ticket Information form.
The system opens the Alarm Detail form.
2. From the Ticket Information form, select user from the Assigned Users
dropdown list box.
3. If applicable, select the status from the Status dropdown list box.
4. If applicable, type in your notes or comments in the Notes text entry box.
5. Select Save to complete your entry.