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90 Solving Problems
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Drive Problems
NOTE: For information on saving files to a floppy disk, see the
Tell Me How
help file. To access
the help file, see "Accessing Help" on page 86.
If you cannot save a file to a floppy drive
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a
locking tab or button.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for
instructions.
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the light is blinking, indicating normal operation.
ENSURE THAT THE DISK IS NOT WRITE-PROTECTED — Yo u c ann ot sa ve
data to a write-protected disk. See the following figure.
write-protected
not write-protected
back of floppy disk
3Y647bk0.book Page 90 Wednesday, April 2, 2003 3:24 PM