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72 Troubleshooting
www.dell.com/supplies | support.dell.com
Black and White Copy Quality Is Unsatisfactory
You might need to change an Advanced Copy Setting in the All-In-One Center.
If You Are Copying In Black and White and Want To Improve the Quality:
1 Click Start →All Programs (or Programs) →Dell Printers →Dell AIO Printer
A960
→Dell All-In-One Center.
The All-In-One Main Page appears on your computer screen.
2 In the Copy section, click See More Copy Settings.
3 Click Advanced to display the Advanced Copy Settings dialog box.
4 Click the Scan tab.
5 From the Color depth drop down menu, select Gray.
6 Click OK.
Scanner Unit Will Not Close
To close the scanner unit after installing ink cartridges, unlocking the scanner bed, or
removing a paper jam, follow these steps:
1 Using both hands, lift the scanner unit.
2 With one hand, push the scanner support to the side.
3 Hold the scanner support to the side as you lower the scanner unit.
NOTE: Make sure the scanner unit closes completely.
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