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Troubleshooting 81
Clean the Ink Cartridge Nozzles
Clean the nozzles when:
• Characters are not printing completely
• White dashes appear in graphics or printed text.
• Print is smudged or too dark.
• Colors on print jobs are faded or they differ from the colors on the screen.
• Vertical, straight lines are not smooth.
For help, see "Cleaning the Ink Cartridge Nozzles" on page 67.
Remove and Reinstall the Software
If the All-In-One is not functioning properly or if a communications error message appears
when you try to use your printer, you may need to remove the printer software, and then
reinstall it.
1 Click Start →All Programs (or Programs) →Dell Printers → Dell AIO Printer
A960
→Uninstall Dell AIO Printer A960.
2 Follow the instructions on your screen to remove the All-In-One software.
3 Restart your computer before reinstalling the printer software.
4 Insert the Driver and Utilities CD, and then follow the instructions on your screen to
install the software.