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Troubleshooting 79
Hardware Error: 0402
The printer has a paper jam in the ADF. See "Document Misfeeds or Jams" on page 77 to
clear the jam.
Hardware Error: 401
The printer scanner is stalled.
1 Press Power to turn your printer off.
2 Unplug your printer.
3 Make sure the scanner is unlocked.
4 Plug in your printer.
5 Press Power to turn your printer on.
Cartridge Error: 50C
Your ink cartridge has a short.
1 Press Power to turn your printer off.
2 Unplug your printer.
3 Plug in your printer.
4 Turn your printer on.
5 Uninstall and reinstall the cartridges.
NOTE: If this does not resolve the problem, see "More Troubleshooting Options" on page 82 or
replace your cartridges.
Hardware Error: 502
The printer is stalled.
1 Press Power to turn your printer off.
2 Unplug your printer.
3 Check for paper jams.
4 Plug in your printer.
5 Press Power to turn your printer on.