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support.dell.com Troubleshooting A-1
APPENDIX A
Troubleshooting
This appendix provides troubleshooting information for the Dell PowerEdge Cluster
FE100/FL100 Datacenter configurations. Table A-1 describes general cluster problems
you may encounter and the probable causes and solutions for each problem. Table A-
2 is specific to Windows 2000 cluster configurations.
Table A-1. General Cluster Troubleshooting
Problem Probable Cause Corrective Action
The nodes cannot access the
Dell PowerVault storage sys-
tem, or the cluster software is
not functioning with the stor-
age system.
The PowerVault storage
system is not cabled prop-
erly to the nodes or the
cabling between the
PowerVault components is
incorrect.
The length of the interface
cables exceeds the maxi-
mum allowable length.
One of the cables is faulty.
Make sure that the cables are connected
properly from the node to the PowerVault
storage system. See the cabling instruc-
tions in “Cabling the Cluster Hardware” in
Chapter 4 of this guide.
Ensure that copper cables do not exceed
30 meters (m).
Replace the faulty cable.
One of the nodes takes a long
time to join the cluster.
The node-to-node network
has failed due to a cabling or
hardware failure.
Long delays in node-to-node
communications may be
normal.
Check the network cabling. Ensure that
the node-to-node interconnection and the
public local area network (LAN) are con-
nected to the correct network interface
controllers (NICs).
Verify that the nodes can communicate
with each other by running the ping com-
mand from each node to the other node.
Try both the host name and Internet Pro-
tocol (IP) address when using the ping
command.