Dell 9300 Personal Computer User Manual


 
Solving Problems 69
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS
See the printer documentation for cable connection information.
Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. For a USB printer, ensure that the
Print to the following
port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER See the printer documentation for instructions
CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS
See the scanner documentation for cable connection information.
Ensure that the scanner cables are securely connected to the scanner and the computer.