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Troubleshooting Your System 89
17
If the memory problem is still indicated, repeat step 11 through step 16 for each memory module
installed.
If the problem persists, see
"Getting Help
" on page 107.
Troubleshooting a Diskette Drive
Problem
• Error message indicates a diskette drive problem.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using
the System Setup Program" on page 27.
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97.
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4
Open the system. See "Opening the System" on page 41.
5
Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system
board.
6
Ensure that a power cable is properly connected to the drive.
7
Close the system. See "Closing the System" on page 41.
8
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
9
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the problem persists, continue with the following steps.
10
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
11
Open the system. See "Opening the System" on page 41.
12
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 56.
13
Close the system. See "Closing the System" on page 41.
14
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
15
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an
expansion card may be faulty. Continue to the next step.
If the tests fail,
see
"Getting Help" on page 107
.
book.book Page 89 Tuesday, August 25, 2009 1:14 PM