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130 Troubleshooting
You cannot make outgoing
calls
The SIM card is not installed. Install a valid SIM card in your
device.
Poor signal. Move to an open space, or if
you are inside a building, move
closer to a window.
Your device is in Airplane
mode with no wireless
connectivity.
Touch the status area on the
status bar and clear the
Airplane mode check box.
You have enabled the Call
barring feature.
Touch the Home button
Menu button
Settings Call settings
Additional call settings
Call
barring
Deactivate all.
You have enabled Fixed
Dialing Numbers.
Touch the Home button
Menu button
Settings Call settings
Fixed Dialing Numbers.
Disable Fixed Dialing
Numbers (FDN).
You cannot answer
incoming calls
Poor signal. Move to an open space, or if
you are inside a building, move
closer to a window.
Your device is in Airplane
mode with no wireless
connectivity.
Touch the status area on the
status bar and clear the
Airplane mode check box.
You have enabled the Call
barring feature.
Touch the Home button
Menu button
Settings Call settings
Additional call settings
Call
barring
Deactivate all.
Unable to add contacts to
the device
Memory for storing contacts is
already full.
Delete unnecessary contact
information from the device.
Echo or noise
Poor network trunk quality on
the part of your service
provider, or poor local
telephone line quality.
Hang up and dial again. You
may be switched to a better-
quality network trunk or phone
line.
Problem Possible causes Possible solutions
bk0_en.book Page 130 Sunday, May 30, 2010 12:34 PM