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Troubleshooting 131
Noises during a call
You may be near a strong
electromagnetic source (such
as a TV, a microwave oven,
etc.) during a call.
Move to another location to
reduce the interference effects.
You cannot enable certain
call features
Your service provider does not
support these features, or you
have not applied for services
that provide these features.
Contact your service provider.
PIN Code is blocked
You have entered an incorrect
PIN code three consecutive
times.
Contact your service provider.
If the service provider provides
the SIM card's PUK code, use
the PUK code to unlock the
SIM card.
System problems
Battery does not charge
The battery or battery charger
is damaged.
Contact the dealer.
The device’s temperature is
below 0°C or higher than
45°C.
Adjust the battery charging
environment to avoid extreme
temperatures.
Poor contact between the
battery and charger.
Check all connectors to ensure
that all connections have been
properly made.
Unable to turn the device
on.
The battery is empty. Charge the device.
The back cover has come off. Ensure that the back cover is
firmly secured to the device.
The device system is corrupted See page 134 for solutions.
Battery contacts are not clean. Seek your dealer's help to clean
the contacts.
The device turns off
automatically
The back cover has come off. Ensure that the back cover is
firmly secured to the device.
Problem Possible causes Possible solutions
bk0_en.book Page 131 Sunday, May 30, 2010 12:34 PM