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114 Troubleshooting
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
RUN CHECK DISK —
Windows XP
1
Click
Start and click My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors and click Start
.
Windows Vista
1
Click
Start
and click
Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
The
User Account Control
window may appear. If you are an
administrator on the computer, click
Continue
; otherwise, contact your
administrator to continue the desired action.
4
Follow the instructions on the screen.
E-Mail and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
C
HECK THE WINDOWS MAIL SECURITY SETTINGS — If you cannot open your
e-mail attachments:
1
In Windows Mail, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET
Ensure that you have subscribed to an Internet service provider. With the
Windows Mail open, click File. If Work Offline has a checkmark next to it,
click the checkmark to remove it, and then connect to the Internet. For help,
contact your Internet service provider.
book.book Page 114 Monday, April 14, 2008 4:23 PM