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140 Troubleshooting
To start the Hardware Troubleshooter:
Windows XP
1
Click
Start
→
Help and Support
.
2
Ty pe
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the
Fix a Problem
section, click
Hardware Troubleshooter
.
4
In the
Hardware Troubleshooter
list, select the option that best describes
the problem and click
Next
to follow the remaining troubleshooting steps.
Windows Vista
1
Click the Windows Vista start button
,
and click
Help and Support.
2
Ty pe
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Restoring Your Operating System
You can restore your operating system in the following ways:
• Microsoft Windows Vista System Restore returns your computer to an
earlier operating state without affecting data files. Use System Restore as
the first solution for restoring your operating system and preserving data
files. For instructions, see "Using Microsoft
Windows System Restore" on
page 141.
• Dell PC Restore by Symantec (available in Windows XP) and Dell Factory
Image Restore (available in Windows Vista) returns your hard drive to the
operating state it was in when you purchased the computer. Both
permanently delete all data on the hard drive and remove any programs
installed after you received the computer. Use Dell PC Restore or Dell
Factory Image Restore only if System Restore did not resolve your
operating system problem.
• If you received
Operating System
media with your computer, you can use it
to restore your operating system. However, using the
Operating System
media also deletes all data on the hard drive. Use the media
only
if System
Restore did not resolve your operating system problem. For instructions,
see "Using the Operating System Media" on page 146.
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