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Troubleshooting 115
SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
Error Messages
Fill out the "Diagnostics Checklist" on page 169 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program (see "System Setup Screens" on
page 180). If the problem persists, contact Dell (see
"Contacting Dell" on
page 170).
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE — The primary cache internal to the
microprocessor has failed. Contact Dell (see
"Contacting Dell" on page 170).
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to
commands from the computer (see "Drive Problems" on page 112).
DATA ERROR — The hard drive cannot read the data (see "Drive Problems" on
page 112).
DECREASING AVAILABLE MEMORY — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them (see "Memory" on page 155).
DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107).
DRIVE NOT READY — The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay (see "Hard Drive" on
page 152).
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