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8 Contents
13 Troubleshooting . . . . . . . . . . . . . . . . . . . 107
Dell Technical Update Service . . . . . . . . . . . . . 107
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 107
Dell Support Utility
. . . . . . . . . . . . . . . . . . . 111
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 112
Optical drive problems
. . . . . . . . . . . . . . . 113
Hard drive problems
. . . . . . . . . . . . . . . . 114
E-Mail and Internet Problems
. . . . . . . . . . . . . . 114
Error Messages
. . . . . . . . . . . . . . . . . . . . . 115
ExpressCard Problems
. . . . . . . . . . . . . . . . . 120
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 121
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 121
External Keyboard problems
. . . . . . . . . . . . 122
Unexpected characters
. . . . . . . . . . . . . . 123
Lockups and Software Problems
. . . . . . . . . . . . 123
The computer does not start
. . . . . . . . . . . . 123
The computer stops responding
. . . . . . . . . . 123
A program stops responding or crashes repeatedly
123
A program is designed for an earlier Microsoft
®
Windows
®
operating system
. . . . . . . . . . . . . . . . . . 124
A solid blue screen appears
. . . . . . . . . . . . 124
Dell MediaDirect problems
. . . . . . . . . . . . . 124
Other software problems
. . . . . . . . . . . . . . 125
Memory Problems
. . . . . . . . . . . . . . . . . . . . 126
Network Problems
. . . . . . . . . . . . . . . . . . . . 126
Mobile Broadband (Wireless Wide Area Network [WWAN])
127
book.book Page 8 Monday, April 14, 2008 4:23 PM