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Contents 9
Power Problems . . . . . . . . . . . . . . . . . . . . . 128
Printer Problems
. . . . . . . . . . . . . . . . . . . . 129
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 130
Sound and Speaker Problems
. . . . . . . . . . . . . 131
No sound from integrated speakers
. . . . . . . . 131
No sound from external speakers
. . . . . . . . . 131
No sound from headphones
. . . . . . . . . . . . 132
Touch Pad or Mouse Problems
. . . . . . . . . . . . . 132
Video and Display Problems
. . . . . . . . . . . . . . 133
If the display is blank
. . . . . . . . . . . . . . . . 133
If the display is difficult to read
. . . . . . . . . . 134
If only part of the display is readable
. . . . . . . 135
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . 135
What Is a Driver?
. . . . . . . . . . . . . . . . . . 135
Identifying Drivers
. . . . . . . . . . . . . . . . . 136
Reinstalling Drivers and Utilities
. . . . . . . . . . 136
Troubleshooting Software and Hardware Problems in the Microsoft
®
Windows
®
XP and Microsoft Windows Vista™ Operating Systems
139
Restoring Your Operating System
. . . . . . . . . . . . 140
Using Microsoft
Windows System Restore . . . . 141
Starting System Restore
. . . . . . . . . . . . . . 141
Using Dell™ PC Restore and Dell Factory Image Restore
143
Using the Operating System Media
. . . . . . . . 146
14 Adding and Replacing Parts . . . . . . . . . 149
Before You Begin . . . . . . . . . . . . . . . . . . . . 149
book.book Page 9 Monday, April 14, 2008 4:23 PM