Return Policy
User Manual 69
Appendix D: Return Policy
D.1 Requirements
Micro Motion procedures must be followed when returning equipment. These procedures
ensure legal compliance with government transportation agencies and help provide a safe
working environment for Micro Motion employees. Failure to follow Micro Motion procedures
will result in your equipment being refused delivery.
Information on return procedures and forms is available on our web support system at
www.micromotion.com, or from the Micro Motion Customer Service department.
D.1.1 New and unused equipment
Only equipment that has not been removed from the original shipping package will be
considered new and unused. New and unused equipment requires a completed Return
Materials Authorization form.
D.1.2 Used equipment
All equipment that is not classified as new and unused is considered used. This equipment must
be completely decontaminated and cleaned before being returned.
Used equipment must be accompanied by a completed Return Materials Authorization form
and a Decontamination Statement for all process fluids that have been in contact with the
equipment. If a Decontamination Statement cannot be completed (e.g., for food-grade process
fluids), you must include a statement certifying decontamination and documenting all foreign
substances that have come in contact with the equipment.