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142 Troubleshooting
The Scanner Does Not Scan
❏ Wait until the Ready light turns green to indicate that the
scanner is ready to scan.
❏ Your system may not work properly if you use a USB cable
other than the one that came with your scanner.
❏ The scanner may not work properly when connected to the
computer through more than one hub. Connect the scanner
directly to the computer’s USB port or through one hub only.
❏ The scanner may not work properly when your computer is
in standby mode (Windows) or sleep mode (Mac OS X).
Restart EPSON Scan and try scanning again.
❏ The scanner may not work properly if you upgrade your
operating system but do not reinstall EPSON Scan. See
"Uninstalling Your Scanning Software" on page 164 for
instructions on uninstalling and reinstalling it.
❏ In Mac OS X Classic mode, the scanner may not work
properly. Use the Mac OS X interface instead.