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Hex dump mode
Experienced users can use hex dump mode to pinpoint
communication problems between the printer and a software
program. To turn on hex dump mode, hold down the
Load/Eject and Font buttons and turn on the printer. Then
send a print job. The printer prints the exact codes it receives
from the computer in hexadecimal format.
Problems with Printing
If you cannot get the printer to print, first check that paper is
loaded in the printer. Then check that the printer is plugged
into a working electrical outlet that is not controlled by a
switch or timer. Verify that the interface cable is securely
connected to the printer and computer.
If the problem is not with the power cord or interface cable,
print a self test as described in Chapter 1. If the self test does
not print, the problem is with the printer. If the self-test prints
correctly, the problem probably lies with your software.
After you perform the self test, see the following specific
problems.
The Data light is on and the Stylus COLOR window appears on
screen, but you cannot print.
There may be a conflict between the printer and your
computer. To resolve the problem, do the following:
1. In the Program Manager, double-click the Main program
group to open it.
2. Double-click the File Manager icon.
Troubleshooting
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