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44 Troubleshooting
Where To Get Help
If your Epson printer is not operating properly and you cannot solve the
problem using the troubleshooting information, see the contact
information below. Epson provides technical assistance 24 hours a day
through the electronic support services and automated telephone
services listed below.
To speak to a technical support representative, dial:
❏ U.S.: (562) 276-4322, 6
AM to 6 PM, Pacific Time, Monday through
Friday.
❏ Canada: (905) 709-2170, 6
AM to 6 PM, Pacific Time, Monday through
Friday.
Toll or long distance charges may apply. Before you call, please have the
following information ready:
❏ Product name (Epson LQ-590 or LQ-2090)
❏ Product serial number (located on the back of the printer)
❏ Proof of purchase (such as a store receipt) and date of purchase
❏ Computer configuration
❏ Description of the problem
You can purchase ribbon cartridges, paper, manuals, and accessories
from the Epson Store at (800) 873-7766, or visit www.epsonstore.com
(U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.
Service Access
World Wide Web From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation,
access troubleshooting information, and receive technical
advice through e-mail.
Automated
Telephone Services
A variety of automated help services are available 24 hours
a day, seven days a week. To use these services, you must
have a touch tone telephone and call (800) 922-8911. Use
one of the following Epson SoundAdvice
SM
Express Codes
to quickly select your printer in SoundAdvice: 70525 (for the
LQ-590) or 70530 (for the LQ-2090).