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Printing quality is not what you expect.
Cause What to do
The paper loaded is not the
paper selected in your
application or the printer
driver.
Make sure you loaded the correct
paper in the printer and that you
selected the same media type in your
application and/or the printer driver.
See page 3-12.
Make sure you are using paper that
meets the paper requirements for this
printer. See “Paper” in Appendix B.
You are not printing on the
correct side of the paper.
Check the paper packaging for the
correct side for printing; then load the
printable side of the paper face up in
the sheet feeder.
The printer driver settings
are not correct.
Check the printer driver settings to
make sure they are appropriate. If
these settings are correct, check the
settings in your application, because
some driver settings are overridden by
application settings. Also, for more
information on making appropriate
printer driver settings, see online help.
Colors are different than you expect.
Cause What to do
Black ink is selected in your
printer driver.
Set the Ink setting to
Color
.
The paper is not loaded
printable side up.
Make sure that the printable side of
the paper is facing up.
6
Troubleshooting
R
Hawaii2 Ref. Guide
Rev.b
A5 size Chapter 6
06-02-97 DR, pass 0
Troubleshooting
6-19