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Chapter 6
Troubleshooting
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Ohtera _______
Nomoto _______
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Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . 6-2
Error indicators . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Printer operation check . . . . . . . . . . . . . . . . . . . . . 6-4
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . 6-7
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Printing quality . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Increasing the Print Speed . . . . . . . . . . . . . . . . . . . . . 6-23
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . 6-25
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . 6-28
Ink Cartridge Problems . . . . . . . . . . . . . . . . . . . . . . . 6-28
Contacting Customer Support . . . . . . . . . . . . . . . . . . . 6-30
For United Kingdom and the Republic of Ireland users . . 6-30
For Australian users . . . . . . . . . . . . . . . . . . . . . . . 6-33
For Hong Kong and Singapore users . . . . . . . . . . . . . 6-35
For Philippines users . . . . . . . . . . . . . . . . . . . . . . 6-36
6
Troubleshooting
R
Hawaii2 Ref. Guide
Rev.b
A5 size Chapter 6
06-02-97 DR, pass 0
Troubleshooting
6-1