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Diagnosing the Problem
Troubleshooting printer problems is best handled in two easy
steps: first diagnose the problem, then apply likely solutions
until the problem is fixed. The information that you need to
diagnose the most common problems is provided by the
printer’s control panel lights and by the EPSON Status Monitor
utility (Windows 95 only).
In addition, you can determine whether a problem lies with the
printer itself or with the computer by performing a printer
operation check (see page 6-4). In “Problems and Solutions”
later in this chapter you can find causes and solutions to
specific printer problems. Use the information presented in this
chapter to pinpoint the source of your problem, then apply the
recommended solutions until the problem is solved.
Error indicators
You can identify many common printer problems with the
lights on the control panel. If your printer stops working and
the lights are on or flashing, use the following table of panel
light patterns to diagnose the problem, then follow the
recommended corrective measures.
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Hawaii2 Ref. Guide
Rev.b
A5 size Chapter 6
06-02-97 DR, pass 0
6-2
Troubleshooting