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Troubleshooting
6-9
Color documents print in black and white
Solving Common Printing
Problems
If the printer won’t print, first check that:
◗ The printer is turned on and the
Ppower light is on, but
not flashing.
◗ Paper is loaded in the printer.
◗ The printer is plugged into a working electrical outlet that’s
not controlled by a switch or timer.
◗ The interface cable is securely connected to the printer and
computer and both are turned on.
If you still can’t print, check the following solutions.
All lights are off
You tried to print on
cardboard or other
non-recommended media.
Make sure your paper or media meets the specifications listed in
Appendix B. If your printouts are still blurry after you change paper,
clean the print head as described on page 5-1.
Ink has leaked inside the
printer.
Clean carefully inside the printer to remove spilled ink. See
page 5-9 for instructions.
Possible cause Solution
Your printer is not selected
in your application.
Select your printer and port in your software application.
Color printing is not
selected.
Select color printing in your application and the printer software.
Possible cause Solution
Possible cause Solution
The printer is not receiving
power.
Try these solutions:
◗
Make sure the printer is turned on.
◗
Turn off the power and plug in the power cord securely.
◗
Try using another power outlet.