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143
143
As you use your printer, you may occasionally experience a problem. You
can diagnose the problem following the guidelines in this chapter or check
the FAQs at www.proimaging.epson.com. Then try the most likely solutions
until the problem is fixed.
This chapter provides instructions for the following:
• Diagnosing problems
• Checking error messages and lights
• Improving print quality
• Solving operational problems
• Solving miscellaneous printing problems
• Solving paper problems, including clearing paper jams
• Uninstalling and reinstalling the printer driver
Diagnosing Problems
The Epson Stylus Pro 4900 includes a number of ways to help you diagnose
problems:
• To identify the most common problems, check the messages and lights
on the control panel. See pages 144 through 152 for more information.
• If you’re using the Epson printer driver and Status Monitor utility,
check your software for error messages. See page 119 for more
information.
• To determine whether the problem is caused by the printer itself, print a
status sheet from the control panel. See page 117 for instructions.
• Review the FAQs at www.proimaging.epson.com for possible solutions.
• If none of the suggested solutions in this chapter solve your problem,
contact Epson as described under “Where To Get Help” on page 13.
Chapter 7:
Solving
Problems