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freeView IP 800 User’s Manual
72
details.
Q 007: The web interface of the device looks abnormal.
A 007: Ensure the web browser cache settings are correct. Particularly, check that the cache
settings are not set to ”Never check for newer pages”. Otherwise, the device interface may be
loaded from the browser cache and not from the device.
Q 008: Windows XP doesn’t awake from standby mode.
A 008: This is likely a Windows XP problem. Try not to move the mouse when XP goes into
standby mode.
Q 009: Can’t upload the signed certificate in MacOS X.
A 009: If an ’internal error’ occurs while uploading the signed certificate, either change the
extension of the file to .txt or add a file helper using the Internet Explorer preferences for this type
of file. Make sure that the encoding is plain text and the checkbox ’use for outgoing’ is checked. If
this does not work, try using a Mozilla based browser.
Q 010: Every time I open a dialog box with some buttons, the mouse pointers are not
synchronous anymore
A 010: Ensure that the feature “Automatically move mouse pointer to the default button of dialog
boxes” is disabled on the host system.
Q 011: The computer boots up fine, but the keyboard doesn’t work
A 011: Make sure the keyboard works when directly plugged into the computer. Don’t press any
keys on the keyboard while the selected computer is booting up. Otherwise, it might cause a
keyboard error. Try a different keyboard, but use only a 101, 102 or 104-key keyboard.
Q 012: The power switch is off, but the switch is still on or power adapter is unplugged from the
switch, but the switch is still on.
A 012: The freeView IP 800 draws the power source from the power adapter and the connected
PC’s PS/2 port. On some PC’s the PS/2 port can supply enough power for the switch, but some
PC’s PS/2 port (like laptop, notebook computer…etc.) cannot supply enough power for the
switch. For more reliable performance, please do not set the power switch to off state or remove
the power adapter from the switch.