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8.1 Error Messages and Remedies
fi-5000N Operator’s Guide 83
Troubleshooting
8
Position your finger
a little lower
Check the following:
Did you placed your finger in the correct position on the
sensor?
* Refer to "APPENDIX Using User Authentication by Fin-
gerprint" (page 1).
Position your finger
a little higher
Position your finger
a little more right
Position your finger
a little more left
Unable to capture fingerprint.
Place finger on sensor correctly
• Verify that you are placing your finger in the correct
position. Refer to "APPENDIX Using User Authentica-
tion by Fingerprint" (page 1)
• During fingerprint registration, do not remove your fin-
ger until the beep sounds.
Capturing failure
Your finger is wet.
Please wipe finger and sensor.
Your fingerprint cannot be captured as your finger is wet.
Clean your registered finger. Also, moisten a cloth with
Cleaner F1 and wipe the sensor’s surface lightly.
User is not registered. Place the finger that is registered on the sensor.
(This message disappears after 3 seconds and the device
returns to logout status)
Invalid ID number Check your ID number, and enter the correct ID number.
The PIN is incorrect Check your PIN, and enter the correct PIN.
The New PIN entries do not
match
Check whether the PIN is incorrect.
This fingerprint is not registered. Do the following:
• Change your finger position on the fingerprint sensor.
• Check with the PIN whether you are a registered user.
• Check whether it is a different finger that has been
registered.
• Register your finger again.
Unable to register fingerprint.
Please register again.
Refer to "APPENDIX Using User Authentication by Fin-
gerprint" (page 1) and register your fingerprint again.
Unable to register this finger.
Register different finger.
The finger may not be in optimal condition (extremely dry
skin, wounded, etc.) for registration. Register another fin-
ger.
Failed to save fingerprint data Register your fingerprint again. If the problem persists,
turn off and on the power, and configure the fingerprint
settings again.
Invalid IP address Check whether the IP address entered is incorrect.
Invalid subnet mask Check whether the subnet mask entered is incorrect.
Invalid gateway address Check whether the gateway address entered is incorrect.
Invalid DNS server address Check whether the DNS entered is incorrect.
Message Remedies