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Chapter 5 Troubleshooting
IP-9610
47
5.1 Help Information
If a problem is found in device operation, take recommended action described in the table below,
according to the applicable conditions. If the action does not solve the problem, contact a service
representative.
Possibility of electric shock
Contact your system administrator before checking the voltage of a power
outlet. Otherwise, electric shock may occur.
Table 5.1 Problem descriptions and recommended actions
No. Class Status Description Recommended action
1.
Is the power cord connected?
Make sure that the power cord is properly
connected to the outlet.
2.
Power
Power cannot
be turned on.
Is the outlet voltage normal?
Measure the voltage with a tester to
confirm that the voltage is normal.
If another device is connected to the same
outlet, check the operation of the device.
3.
The ALM LED
is blinking.
Check the log information from the
browser.
The temperature inside the device
has risen to the critical level or the
fan speed has fallen.
If the ambient temperature of the device is
too high, make proper arrangements to
lower the ambient temperature. If there is
any shielding material in the installation
space, remove it.
If the fan speed is low, the fan needs to be
replaced. Contact a Fujitsu Service
Center.
4.
The ALM LED
is on.
The device is faulty.
Troubleshoot from the control terminal.
(For details, see the software manuals.)
Is the ambient temperature of the
device higher than that in the
specifications?
Adjust the temperature so that the ambient
temperature of the device meets the
specification's condition.
5.
Device
The LEDs
excluding LAN
and Console are
on.
Is there any shielding material in
the installation space?
Remove the shielding material.
6.
Is the power to the video/audio
output device (such as a camera)
selected for input turned on?
Verify the power supply and operation of
the video/audio output device selected for
input.
7.
The INDWN
lamp lights in
orange.
Is this device correctly connected to
the video/audio output device?
Check the cable connection between this
device and video/audio output device.
8.
Input
The INDWN
lamp blinks in
orange.
The synchronization slipping
occurs for encoder or the reference
clock input fault occurs for decoder.
Make sure that the video input signal for
encoder or the reference clock input signal
for decoder is set correctly.
5.1