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8
CardMinder User’s Guide 74
Chapter 8
Troubleshooting
This chapter describes the troubleshooting.
No Phenomena Recommendation
1 Scanning does not
start
⇒ Check the following items
When using scanners other than the ScanSnap or the TWAIN-
compliant scanners
• CardMinder is not compatible with scanners other than the
ScanSnap or the TWAIN-compliant scanners.
When using ScanSnap
• Is ScanSnap Manager installed correctly?
Refer to Getting Started of ScanSnap and install the
ScanSnap Manager correctly.
• Is the ScanSnap icon on task bar shown as ?
If so, set ScanSnap Manager by referring to the ScanSnap
Operator’s Guide, so that the icon of ScanSnap Manager
changes to or .
• Is the [ScanSnap Manager...] window opened?
Scanning is disabled when the window [ScanSnap
Manager...] is opened. Close the window.
• Is the scanner supported by ScanSnap Manager?
ScanSnap Manager does not support besides the
ScanSnap Scanner series.
When using a TWAIN scanner
• Is the scanner driver installed correctly?
Refer to the scanner manual.
• Does the TWAIN scanner driver window remain on the
screen?
Close the TWAIN scanner driver window and then scan.
• Is the scanner supported by TWAIN driver?
The scanner compliant with neither ScanSnap Manager nor
TWAIN driver does not support CardMinder.
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